Refunds & Cancellations
Last updated October 14, 2026
Cancel anytime
Pros can cancel a monthly or yearly plan anytime from Billing in their account. Your listing stays active until the end of the period you've paid for, and you won't be charged again.
Refunds on plans
Plan payments are non-refundable for the current period, except where required by law. If you were charged in error, contact us within 14 days and we'll make it right.
Per-client fees
The $8 fee applies only to clients new to you. If a booking was marked completed by mistake or the client never showed, contact us within 7 days and we'll refund the fee.
Failed payments
If a renewal payment fails, we retry automatically and you stay listed while we do. If payment can't be collected, your listing is hidden from search until you update your card.
Client services
Clients pay their professional directly. Refunds for hair services are between the client and the pro; if something went wrong, file a concern within 7 days and we'll help.
Contact
Reach us at selahb.co@gmail.com.